Return Policy

If YOU are not 100% satisfied with your purchase, please return the item(s) for an exchange or refund. Please note that shipping will not be refunded and return shipping cost is the responsibility of the customer. If an exchange is made, will ship you back your exchange item free of charge. However, If you received the wrong item, or if the item is defective we will provide a prepaid shipping label to send back to us. 

All returned garments must be in the original condition that you received them in; Unworn, Unused and Unwashed. 

All returns must be made within 10 days of date shipped to your address. Please note that all clearance items are FINAL SALE.

International customers: Duty tax is the responsibility of the customer. No returns or exchanges on all orders. All purchases are final sale.

Please send us an email at hello@jenerationexpress.com before shipping the item back, indicating what you are returning and why. Please allow 24 hours for a response. 

Thank you for joining this Jeneration.